Terms and Conditions

The following Terms and Conditions apply to your booking. They form the terms of a legally binding contract between us and you

1. Payment
Bookings are confirmed on receipt of the booking form and receiving the deposit of 25% of the holiday cost. The balance of the rental will be due for payment two months before the start of your holiday.  We reserve the right to cancel a holiday where payment has not been received two months before the commencement date. If the booking is made within 2 months of the holiday start date, then payment will be due in full. Once you have a confirmed booking (i.e. the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel, unless your booking was placed after 6th June 2020, and is covered by our Cancellation Protection (see Cancellation, below).
2. Cancellation by you
Bookings are confirmed on receipt of the booking form and receiving the deposit of 25% of the holiday cost. The balance of the rental will be due for payment  8 weeks before the start of your holiday. If the booking is made within 2 months of the holiday start date, then payment will be due in full.

CANCELLATION

Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on a) the date the booking was made, and b) when the cancellation is made:

  • Bookings placed after 6th June 2020 have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival. 
    • If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Friday you could cancel the prior Wednesday before 16.00 and be reimbursed in full, but not on Thursday (1 day prior) or Friday (day of check-in).  For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
    • If you cancel 61 or more days before check-in date – Unique Retreats will provide fully flexible cancellation from the date of booking to the commencement of the period covered by our Master Cancel policy on receiving  written confirmation of cancellation.  We will refund all monies paid upon receiving written confirmation of cancellation within 2 weeks.
  • Bookings placed before 6th June 2020 are not cancellation protected, meaning that if you cancel before the date the balance is due, and we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – eg if the final letting price was discounted or only some of the days are re-let) less an administration fee of 10%. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-out date of original booking. From 42 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking, less a 10% administration fee. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday.  If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

 

CIRCUMSTANCES ON SITE BEYOND THE CONTROL OF THE OWNER

If for any reason we have to cancel your booking in advance due to circumstances beyond our control at our site – for example fire, flood, or destruction/damage to the property – then we will at our sole discretion seek to find you comparable accommodation for your dates, or will offer you alternative dates, or we will refund the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be relocated/credited/refunded part of the booking fee value based on the time remaining of the booking. This will be the full extent of the liability of the Owners.  No additional compensation, expenses or costs will be payable.

VOUCHERS

Vouchers may be issued as full or part refund for a variety of reasons. These vouchers have no cash value, they are not transferable and must be used by the person named on the voucher. The person named on the voucher must be resident at the property for the duration of the booking. The voucher must be used by the expiry date – the expiry date is for the last date staying at the property not the date of booking.  A minimum night stay may be specified. Vouchers issued against bookings placed prior to June 2020 do not qualify for Master Cancel cancellation cover, the terms and conditions with regard to cancellation that were in place at the time of the original booking apply. Please refer to your original booking confirmation or get in touch.

3. Cancellation by us
FORCE MAJEURE

  • Other than holidays covered by the Cancellation Protection conditions above (for bookings made after 6th June 2020), we do NOT cover you for your holiday being unavailable due to natural disasters, terror attacks, acts of war, hijacking, riots, incidents of civil unrest, pandemics, epidemics, or general restrictions on movement imposed by local or national Government, which may prevent you from taking your holiday. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday.  If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

4. Amendments by us
We believe the information in our brochure and website to be honest and accurate, but reserve the right to alter the details at any time. We will always endeavour to inform you of any significant changes to the published accommodation at the time of booking.
5. Care of property (Damage & Breakages)
The Client is obliged to keep the holiday home and all furnishings, fixtures, fittings and effects in the same state of cleanliness, repair and condition as they were in at the commencement of the holiday and will be responsible for any damage to the holiday property or the furniture, fixtures, fittings and effects and must ensure that the property is left clean and tidy, both inside and outside the property. Anything broken or damaged should forthwith be repaired or replaced with an article of similar type or value to the satisfaction of the owner. If this is not possible any damage or breakage should be reported to the Owner immediately and paid for before departure. In default of such obligation, the Client is obliged to reimburse the owner against any costs incurred by the Owner in remedying such default. The Owner reserves the right to raise invoices for any damage and/or replacements and/or repairs caused during the stay at a later date and legal action will be taken in the event of non payment.

The Client must not assign or part with the possession of the property or any part of it or anything contained in the property or use it other than as a single dwelling for holiday occupation by the people whose names appear on the booking form.

The Client must ensure that nothing happens which may be a nuisance or inconvenience to occupiers of neighbouring property or adversely affect any insurance of the property.

6. Cots and Highchairs
We will provide a travel cot and/or highchair on request. However, please bring your own cot linen.
7. Arrival / Departure
Your accommodation will be available to you from 4pm on the arrival day (3pm in the Piggery). You are required to leave by 10.00am on the day of departure. If you fail to do so, we reserve the right to charge for any loss we incur as a consequence of this. The accommodation must be left in a clean and tidy condition and we reserve the right to charge you if in our opinion the accommodation needs additional cleaning than would otherwise be reasonably expected.
8. Maximum Occupancy
The maximum occupancy of The Piggery, Ewelands House and Cowslip Cottage is 6 adults plus a child up to the age of two sleeping in a travel cot. The party can contain up to 4 children only. The maximum occupancy of Ewelands Retreat and Cowslip retreat is two adults. This must not be exceeded and additional overnight guests must not be accommodated on our property under any circumstances. Breach of this policy will render you liable for further charges, calculated on a pro-rata basis. Alternatively we reserve the right to ask you to leave immediately.
9. Smoking Policy
We are a Strictly No Smoking establishment inside or outside in the grounds of the properties. Misuse of this could result in an additional charge for extra cleaning of areas inside or outside. If we find guests have been smoking in the accommodation, then we reserve the right to ask you to leave immediately.
10. Pets
We only allow dogs, and only when have they been booked in and paid for. (£30 per dog, per stay/per cottage entered). Two dogs are allowed in the Piggery and one in all our other cottages and retreats. In order to maintain our Five Star Gold Cottages for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.

Additional Terms and Condition for guests bringing their dog(s).

  • On arrival please keep your dog(s) on the lead while you unpack and get your bearings. It’ll take a few minutes and get to know the site and where the walks are. There is a lane if you go out of the cottages and turn left and on your right is Brackenhill Lane which you can walk up and enjoy views of Whitby, where you can let them off to stretch their legs. Other guests may have dogs too, so control is important at all times.
  • There will be other guests, other dogs on site so you must keep your dog(s) on a lead around the other properties, this means keeping them on the lead when you first set out for your walk. Once they’re out in the designated fields lanes they can be off the lead as much as you like provided they are under your control. They must not chase any livestock or wildlife. Dogs are not allowed in the bedrooms. We will have to levy an extra cleaning charge if they have been on the beds or on the sofas and damaged sheets will have to be paid for.
  • If you are part of a group booking, and your party has taken two or more cottages the dog(s) must remain in the cottage that the dog(s) were booked into. If they are going to enter the other cottages the dog fee per cottage must be paid in addition as each cottage will need additional cleaning.
  • You must let us know in advance if you’re intending on bringing your dog(s). All dogs must be booked in by prior agreement. Any dogs that have not been booked in may not be allowed to stay and you will need to book them into a local kennel. All dog(s) will be charged at £30 per dog per stay, per cottage.
  • Your dog(s) must not be left alone with free run of the property. We provide dog tags if you need them, water bowls, towel, lead, poo bags, toy and some dog treats. We provide a guide of dog friendly pubs and restaurants and places to visit so that your dog can be with you as much as possible.
  • We regret that dogs that bark continuously are not allowed at Unique retreats. They will disturb the other guests.
  • When you bring a muddy dog back from a walk, please clean them off using the outside tap and either your own or our canine towel provided. Please on no account use the white towels provided for human use.
  • Poop patrol! When you take your dogs for a walk, please pick up after your dog(s) Please dispose of poops in the outside poo-bin, whatever the weather. We provide a dedicated poo bin outside next to the bin store area, so please use it. And remember to take bags with you to the beach and on walks.
  • If you have a puppy please take extra care. They will chew the furniture or soft furnishings here in our 5 star cottages! Maintaining our grading is key to our business and we can’t always repair things, it has to be replaced, we will have to charge you. We would always expect you to bring a cage with you.
  • The Countryside Code must be followed so please keep your dog(s) under close control at all times for their own safety as well as the comfort of others.
  • Please give the cottage a basic clean, and remove as much of the dog hair as possible; if properties require serious additional cleaning we will have to charge a £50 fee to cover the cost. (From September 2013 to June 2015 this has never needed to be applied).
  • There are lots of dog walks over surrounding fields and in the country lanes. Please do be aware there may be animals in fields, and do not take dogs into fields with animalsOne medium sized well behaved dog is permitted with agreement in the Piggery, Cowslip Cottage and Cowslip Retreat, but please be considerate to other guests and do not allow your dog to bark. There are plenty of walks out of the cottages where your dog can be exercised and toiletted. We know that occasionally accidents in the garden will happen but please clean any dog waste up. Cleaning any dog waste up after your stay will result in a £20 charge.
  • However in the other properties we do not accept pets. If pets are brought on site then we reserve the right to ask you to leave immediately. You will not be entitled to a refund for the balance of your stay.

11. Non Availability
We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.
12. Sub-Letting
The accommodation must not be sub-let, and the number of persons using the accommodation must not exceed the maximum occupancy advertised or declared on the booking form.
13. Inspection & Maintenance
We or our representatives, shall be allowed access to the accommodation at any reasonable time for inspection and maintenance.
14. Damages and Breakages
Please take good care of our accommodation. Whilst we employ housekeepers, guests are expected to leave the accommodation in a neat and tidy fashion with all bins emptied and dishes washed and put away. Your are responsible and liable for any breakages which you cause to the accommodation and/or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair or making good, if we consider that the damage or breakage is significant. Please report any damage or breakages as soon as possible.

You will report without delay any defects in the property or any breakdown of equipment or appliances. Arrangements for repair or replacement will be made as soon as possible.

15. Anti-Social Behaviour
You agree not to act in such a way which might cause disturbance to any neighbouring properties. If we consider that you have behaved in an anti-social manner, irresponsibly, or have caused significant damage to the property or the property of others, we are entitled to terminate your let with immediate effect and without refund.
16. Liability
We do not accept any liability for any damage or loss, injury or sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to anyone, howsoever caused, nor shall we be liable for any additional expenses incurred by you or your party, whether directly or indirectly caused by or arising from any aspect of your booking with us. Under no circumstances shall our liability to you exceed the amount paid to us by you.
17. Data Privacy Statement
We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages (a marketing collective of the best four and five star cottages in the UK) we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us during the previous year, in order that these guests may be sent a Premier Cottages brochure and sent promotional emails from time to time. We also provide them with the email addresses of guest enquiries. By accepting these terms and conditions you are indicating your consent to receiving these communications unless you let us know otherwise, which you can do at the point of booking by ticking the Marketing Notes box at the bottom of the booking form. If at any time you would like your details removed from this list all you need do is to click the unsubscribe link on any of the emails or contact us on holidays@unique-retreats.co.uk and we will arrange for you to be removed from the database.

Privacy Policy
We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

Information Collected
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.

Third Party Disclosure
We will NEVER pass any personal information on to any third party without your consent.

Data Security
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Integrity of Data
We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

18. Complaints
We truly hope that you will never need to complain, but if there are reasonable grounds then you must inform us immediately (during your stay) so that appropriate action can be taken.
19. Law
Any dispute between us will be governed by the non-exclusive law of the English Courts.

For further information please make your enquiries through the Enquiries Page or email us directly at holidays@unique-retreats.co.uk