An update about what we are doing at Unique-retreats in respect of Coronavirus. We are a small business and are very determined to do our utmost to protect the health of our guests and staff and get our business through this difficult period. We are by no means experts but are keeping abreast with Government advice on the Coronavirus situation as we receive it.
ADVICE AND OUR CURRENT POSITION
We are taking advice from several trade bodies and keeping up to date with Government information as it is issued.
Our business at Unique Retreats remains open.
ADDITIONAL MEASURES WE ARE TAKING
Because of the Coronavirus, we have, of course, implemented extra deep cleaning procedures, each cottage and retreat is sanitised between guests paying particular attention to hard surfaces and high traffic areas like light switches, TV remotes, door handles, keys & key safe etc etc. All this takes place as well as our normal thorough cleaning programme. Our laundry is being washed at higher temperatures and we will continue to take advice and adapt our procedures as required.
We are in a countryside location which makes it relatively easy to maintain social distancing, North Yorkshire is blessed with many wide-open spaces and beaches to enjoy away from the crowds. We have some lovely walks from the door or you can soak up the views and watch the deer that have returned to the fields. The key safes mean you can access your cottage directly on arrival and if you wish to forgo the personal welcome visit just let us know, we can always handle that by phone if you prefer. Holiday cottages do allow you to keep yourselves to yourselves yet still get away and enjoy a break.
Our Business Interruption Insurance does not cover this event.
You will probably find that your travel insurance will not assume liability if you decide to cancel because you would prefer not to travel. Your travel insurance may cover you if you cannot travel due to illness, if you are advised not to travel because you are in a high risk group or travel is not possible BUT you will have to check details with your insurance company. For those of you who took out Booking Protect their position mid March on coronavirus can be seen here , some situations are covered but not all. If you opted for this product it will be detailed on your booking summary with a link for making a claim. We will produce booking cancellation documentation to help you make a claim if that is possible – just let us know what you need.
The cancellation terms relating to your break are detailed on your booking form and in our standard Terms and Conditions.
We have temporarily enhanced our cancellation policy – Which now Applies March – May 2020
If you have paid the full amount
If you need to cancel we will try to re-let your dates, should we be successful in re-letting all or part of the cottage/dates you originally booked we will refund you the sum we re-let for less an admin fee of £50. This may not be the sum you originally paid if we have to discount the rates or only re-let part of the original dates. If you wish to carry this forward to a future booking we will waive the admin fee and apply 110% of what we have been able to re-let to that future booking. We will be able to confirm what we have been able to achieve by re-letting just before your planned departure date.
If you have paid your deposit only & the balance is due shortly ie in the months of March to May 2020.
We will write to you with some options. Again if your balance is due between now and May 2020 you will be able to change your dates for your stay.
CHANGING YOUR MIND ABOUT CANCELLATION
With the impact of the corona outbreak, we know it is difficult to plan at the moment, but if nearer the time of your break you decide you still want to come and regret cancelling – talk to us and we will see what we can do to reinstate your booking, no admin fees will be charged. Given the uncertain times there will likely be late availability so we may all have the opportunity to be more spontaneous over the next few weeks and get away at the last minute if the opportunity arises. You don’t have to mix with anyone whilst you are here, all cottages are self contained, some have private gardens, and all have plenty of fresh air and lovely views.
All guests who have forthcoming holidays with us can be assured that we are taking this outbreak very seriously and doing all we can to ensure that you can benefit from relaxing on your well-deserved break. Over the coming months a change of scenery whilst we socially distance ourselves may be very welcome!
For more information / details please on our Coronavirus Policy Contact Unique Retreats